Workshops

** INFORMAL Workshops **

Over the Shoulder Learning ... [|what does it mean]?
"Over The Shoulder Learning is the informal, spontaneous workplace help-giving interaction that is often used by people to learn from their colleagues how to use part of a computer application." Simply put, it is people in small groups, explaining new tools to each other and thinking about what might be useful in their work. media type="custom" key="10044301" align="left" [|Nancy White] says that: "I always try and promote the people and process stuff, but the reality is that tools are often the 'door opener' to the process conversations because they are more tangible. So being able to "look over the shoulder" as someone uses the tools in a social context would be really useful." The great advantage of receiving explanations from other members of their team (rather than say from systems engineers or formal trainers) was that the help was available as it was needed, that the explainer would understand what it was that the learner was trying to do in terms of the office’s actual work, and that the explanations and examples would be understandable. One of the chief advantages of getting help from colleagues is that there is so much shared context. The helper can choose examples related to the work that the system will be used for, and pitch the explanation at the appropriate level based on what is known about the recipients prior experience and expertise.

** FORMAL Workshops **

Strategy
 * 1) Topic identification (Today we will talk about...)
 * 2) Main points- Identify session objectives (in the participant’s handouts.) – Create a list of main points to discuss, and then break down each larger point into details that you want to communicate to your audience.
 * 3) Relevance to participants (How might learning about this topic be useful to you?)Visual aids – List the visual aids, if any, you'll use for each point. If you need technical support, this helps the people providing it to determine where they need to focus their efforts.
 * 4) Material presentation (the actual content of each
 * 5) session)
 * 6) Discussions and activities – Take time to list exactly which group discussions and activities you'll have at which point in the workshop. How much time will you allow for each exercise? Make sure your activities are appropriate for the size of the group, and ensure that your venue has the resources (for example, seminar rooms) needed to run sessions.
 * 7) <span style="background-color: transparent; color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 12px; text-decoration: none; vertical-align: baseline;">Motivate participants (to practice what they learned during and/or between sessions)

<span style="background-color: transparent; color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 18.6667px; text-decoration: none; vertical-align: baseline;">Timing > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="background-color: transparent; color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 18.6667px; text-decoration: none; vertical-align: baseline;">** Some tips for the facilitators ** > > > > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Begin on time > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Use positive feedback early, frequently and specifically > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Engage participants by reading aloud or writing on board/flip chart > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Stop and discuss frequently > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Facilitate summarization > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Direct questions to individuals > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Maintain balanced participation > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Express expectations for regular attendance > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Maintain good boundaries and minimize self-disclosur <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"> > || <span style="background-color: #ffffff; color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 13.3333px; vertical-align: baseline;">** Repeat and Reapply ** > > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Use concrete relevant examples that apply to real life situations > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Invite general and personal examples > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Apply multimodal learning > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Give emphasis to main learning points > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Encourage note taking > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Utilize recitation > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Support and reinforce participation ||
 * <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">1-2 minutes Opening (goals and purpose)
 * <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">4-6 minutes on the Content that you're providing them (made relevant to their interests or concerns). You can use different formats: presentation (eg. Keynote, Powerpoint, digital poster, paper, etc.)
 * <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">26-30 minutes Practical Work (interactivity); creative and useful exercise
 * <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">3-5 minutes Q & A
 * <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">1-2 minutes Summary andclosing that reiterates the most powerful thing you want them to leave understanding <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;">
 * <span style="background-color: #ffffff; color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 13.3333px; vertical-align: baseline;">** Involve participants **
 * <span style="color: #0000ff; font-family: Arial,Helvetica,sans-serif;">** Mo ﻿ tivate and Engage **

> <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Provide recognition > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Circulate > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Use adult-to-adult interactions > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Demonstrate a positive attitude and enthusiasm > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Emphasize strengths and encourage hope > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Employ creative methods > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Recognize individual stages of change > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Use creative and interactive exercises to motivate and engage || <span style="-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; background-color: #ffffff; border-collapse: separate; color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 13.3333px; line-height: 19px; list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px; vertical-align: baseline;">** Reinvolve and Close **

> <span style="font-family: Arial,Helvetica,sans-serif;">• Respond constructively > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Provide immediate prompts > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Cue to return or remain > <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• End on time <span style="background-color: transparent; color: #000000; display: block; font-family: Arial; font-size: 13.3333px; text-align: justify; text-decoration: none; vertical-align: baseline;"><span style="font-family: Arial,Helvetica,sans-serif;">• Provide support regarding attendance and encourage return to next session  ||